1. Introduction

Welcome to Kootify AU. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website and making a purchase, you agree to comply with these terms.

2. Ordering and Payment

• All orders placed through our website are subject to acceptance and availability.

• Prices listed on our website are in AUD and inclusive of applicable taxes.

• We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

• Kootify AU reserves the right to refuse or cancel an order for any reason, including errors in product listings or pricing.

3. Shipping and Delivery

• We offer shipping across Australia, with estimated delivery times displayed at checkout.

• Shipping costs vary based on the delivery location and order size.

• Kootify AU is not responsible for delays caused by courier services or unforeseen circumstances.

• Customers are responsible for providing accurate shipping information. Incorrect details may result in additional charges or delayed delivery.

4. Product Information

• We strive to provide accurate product descriptions and images; however, colors and finishes may slightly vary.

• Kootify AU reserves the right to make changes to product specifications without prior notice.

5. Warranty and Liability

• Our products come with a limited warranty covering manufacturing defects only.

• Kootify AU is not liable for damages caused by misuse, improper assembly, or normal wear and tear.

• To the fullest extent permitted by law, Kootify AU disclaims all warranties and liability related to product use.

6. Returns

• Please refer to our Returns Policy below for details on returning items.

7. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy, ensuring data protection and confidentiality.

8. Changes to Terms

• Kootify AU reserves the right to update or modify these Terms and Conditions at any time without prior notice.

9. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at sales@kootifyau.com.

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Returns Policy

1. Return Eligibility

• Items must be returned within 30 days of delivery.

• Products must be in their original condition, unused, and in the original packaging.

• Proof of purchase is required for all returns.

2. Non-Returnable Items

• Custom or personalized items.

• Clearance or sale items.

• Assembled furniture unless found to be defective.

3. Return Process

1. Contact our support team at sales@kootifyau.com to initiate a return.

2. A return authorization and shipping instructions will be provided.

3. Customers are responsible for return shipping costs.

4. Refunds

• Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7-10 business days.

• Shipping charges are non-refundable.

5. No Exchanges

• We do not offer exchanges. If you wish to receive a different item, please return the original purchase and place a new order.

6. Damaged or Faulty Items

• If you receive a damaged or defective item, contact us within 7 days of delivery with photos and details.

• We will arrange a replacement or refund at no additional cost.

7. Contact Us

For any questions regarding our Returns Policy, please email us at sales@kootifyau.com.